HOW TO FILL “HOLES” IN THE APPOINTMENT BOOK FOR A VETERINARIAN

Here is a list of “places to go” when confronted with holes in the schedule.  This can be used as a checklist when trying to fill the appointment book.

1. If you have e-mail where clients can ask for appointments, such as with Demand Force or Vet Street, check your e-mail.

2. Maintain – and check – your “short call list”.

3. Maintain – and check – a “missed appointment list”:  listing any client who has missed an appointment who has not yet rescheduled.

4. For recall clients, look at the “overdue recall list”.

5. To fill grooming, wellness and geriatric appointments, check on patients coming in for the exams who might be overdue.

6. Check for patients that could take advantage of specials you are offering. Call them to let them know about the special.

7. Look at later days for any treatment that could be brought forward.

8. “Incomplete treatment list”.

9. Reactivation list.

10. If you offer any type of pet insurance program or payment wellness program, toward the end of the year, call patients with unused benefits.

HOW TO FILL “HOLES” IN THE APPOINTMENT BOOK FOR A DENTIST

Here is a list of “places to go” when confronted with holes in the schedule.  This can be used as a checklist when trying to fill the appointment book.

1. If you have e-mail where patients can ask for appointments, such as with Demand Force or Lighthouse, check your e-mail.

2. Maintain – and check – your “short call list”.

3. Look for any family members of patients who are already scheduled who are overdue and need to come in.

4. Maintain – and check – a “missed appointment list”:  listing any patient who has missed an appointment who has not yet rescheduled.

5. For hygiene, look at the “overdue recall list”.

6. To fill hygiene appointments, check on patients coming in for restorative who might be overdue for a cleaning.

7. Look at later days for any treatment that could be brought forward.

8. “Incomplete treatment list”.

9. Reactivation list.

10. Toward the end of the year, call patients with unused insurance benefits.

HOW TO FILL “HOLES” IN THE APPOINTMENT BOOK FOR A OPTOMETRIST

Here is a list of “places to go” when confronted with holes in the schedule.  This can be used as a checklist when trying to fill the appointment book.

1. If you have e-mail where patients can ask for appointments, such as with Demand Force, Eyecare Advantage or Vision2020Online check your e-mail.

2. Maintain – and check – your “short call list”.

3. Look for any family members of patients who are already scheduled who are overdue and need to come in.

4. Maintain – and check – a “missed appointment list”:  listing any patient who has missed an appointment who has not yet rescheduled.

5. For regular optical appointments, look at the “overdue recall list”.

6. To fill medical appointments, check on patients coming in for medical exams who might be overdue for a medical eye exam.

7. Look at later days for any treatment that could be brought forward.

8. “Incomplete optical care list”.

9. Reactivation list.

10. Toward the end of the year, call patients with unused insurance benefits.