Here is a list of “places to go” when confronted with holes in the schedule. This can be used as a checklist when trying to fill the appointment book.
- If you have e-mail where clients can ask for appointments, such as with Demand Force or Vet Street, check your e-mail.
- Maintain – and check – your “short call list”.
- Maintain – and check – a “missed appointment list”: listing any client who has missed an appointment who has not yet rescheduled.
- For recall clients, look at the “overdue recall list”.
- To fill grooming, wellness and geriatric appointments, check on patients coming in for the exams who might be overdue.
- Check for patients that could take advantage of specials you are offering. Call them to let them know about the special.
- Look at later days for any treatment that could be brought forward.
- “Incomplete treatment list”.
- Reactivation list.
- If you offer any type of pet insurance program or payment wellness program, toward the end of the year, call patients with unused benefits.
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