Here is a list of “places to go” when confronted with holes in the schedule. This can be used as a checklist when trying to fill the appointment book.
- If you have e-mail where patients can ask for appointments, such as with Demand Force or Lighthouse, check your e-mail.
- Maintain – and check – your “short call list”.
- Look for any family members of patients who are already scheduled who are overdue and need to come in.
- Maintain – and check – a “missed appointment list”: listing any patient who has missed an appointment who has not yet rescheduled.
- For hygiene, look at the “overdue recall list”.
- To fill hygiene appointments, check on patients coming in for restorative who might be overdue for a cleaning.
- Look at later days for any treatment that could be brought forward.
- “Incomplete treatment list”.
- Reactivation list.
- Toward the end of the year, call patients with unused insurance benefits.
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